PC Ask Me uses software that enables us to share your computer screen. It is as if we are sitting next to you; we see what you see! You will be able to explain your problem easily by showing us, no need for long, detailed explanations. Because we access your computer with you, we can fix the problem quickly and efficiently! Simply call us, ask us to establish a connection to your PC, and hey, presto, we are ready to help!
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PC Ask Me can help with almost any problem you have with your computer. From software troubles, to diagnosing Hardware issues; from curing your Viruses to linking up your new Printer, we do it all! For a full list of services see our service options page or call a Tech Genius now at 1-888-722-7563.
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• You have full control of your computer at all times.
• Both your and our information is protected by a 128-bit encrypted connection between your PC and our Tech Genius’ PC.
• Our 128-bit SSL and AES encryption ensures all your support sessions are private and secure.
• PC Ask Me uses the same remote access software as the US Government.
• All of our Tech Geniuses have to pass an extensive background check to ensure honesty and integrity.
• It is more secure than taking your computer to the repair store, as you are always in control.
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No! we can only gain access to your computer at your request. -- back to top --
PC Ask Me has a number of Pay as you Go and service packages to suit everyone’s needs. Service packages are specific services available at a set price.
There is no minimum charge and unused time remains on your account for future use. Click here to see our Pay as you Go and service packages .
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• It is quick, convenient and secure.
• There is no need to take your computer to a shop.
• Support is immediate.
• Solutions are cost-effective.
• No appointments necessary- simply call and start resolving.
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We fix most computer problems in 45 minutes to an hour. However some computer problems can take significantly longer. Simply call and ask a Tech Genius to provide an approximate call length for your computer problem.
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PC Ask Me has technicians located throughout North America and our head office is located in Westlake Village in Southern California.
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PC Ask Me supports all Microsoft Windows operating systems. We can help with Windows 98, Windows ME, Windows 2000, Windows XP and Windows Vista computers.
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Yes, all services provided by PC Ask Me are guaranteed for 5 days. This means that if you have any questions, concerns or problems about the support we provided, you can call us within 5 days at anytime and we will quickly and professionally remedy any directly related problems at no extra cost. Your satisfaction is our number one objective- if you are not satisfied we are not satisfied.
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PC Ask Me accepts all major credit cards (MasterCard, Visa and American Express) over our secure website or directly via the phone with a Tech Genius.
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Our Tech Geniuses are standing by to help you Monday to Friday from 6AM to 9PM (Pacific Standard Time). Off hour service is available upon request. All off hour service must be scheduled during standard working hours. Additional charges may apply.
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PC Ask Me respects your privacy and understands the importance of managing and protecting your personal information appropriately. For details please review our privacy policy.
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Due to the slow connection speed of a dial-up connection, PC Ask Me does not provide support to those with dial-up.
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Yes! We can help you with E-mail setup, account functions and settings, changing passwords and much more!
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We’ve got that covered, whether you just bought a new Peripheral, you feel it's about time you understood how an old one works, or you just have a quick question, our highly qualified Tech Geniuses will provide you with all the answers! Click here for more information.
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We certainly can! We will have your wireless Network up and running in no time! Click here for more information.
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Go ahead, toss the box, ignore the manuals, call us at 1-888-722-7563.
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Yep, we’ve got countless solutions that will reduce the amount of SPAM you receive, saving you both time and frustration!
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We can walk you through it and answer any questions or concerns you may have along the way. Think of our Tech Geniuses as your very own personal shoppers!
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Don’t let it go on!! Your computer is probably infected with Spyware or a Virus, which will only get worse with time… Give us a call and we will eliminate them!
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We will setup your E-mail accounts, load software, setup your wireless Network, connect all your Peripherals and make sure you have the right anti-Spyware and Virus protection. We can do everything except take it out of the box!
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Our Tech Geniuses are virtually everywhere for you! If you have a high speed Internet connection, (available now at hotels, airports and coffee shops worldwide) we can provide you with the same outstanding tech support you receive at home!
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Beware – we can identify it for you, teach you how to spot it for future reference and we will install anti-Spyware software to protect your PC!
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Call us! We can cure and/or prevent Viruses by installing anti-Virus software at your request!
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Anything bugging you that we haven’t listed here? Call now 1-888-722-7563 toll free.
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