 |
|
 |
The PC Ask Me service is impeccable!
|
|
 |
|
|
|
|
Independent Contractor PC Support Specialist
PC Ask Me
From your home office
Flexible with various time slots available
To repair software (non-hardware) computer problems via remote access (screen sharing technology) to customers on a national scale.
Technicians must be able to troubleshoot PC problems and have a minimum of 5 years real world experience providing PC support direct to consumers.
* Exceptional skill and ability to repair everyday computer problems such as slow computers, Virus removal, Spyware, E-mail, software issues.
* Knowledge and expertise in plug and play peripherals such as Digital cameras, MP3 players, flash drives, etc.
* Knowledge of third party software such as Symantec, McAfee, Trend, etc.
* In depth knowledge of all Windows applications such as Excel, Outlook, Word etc.
* In depth knowledge of all Microsoft operating systems (Windows 98, ME, 2000, XP and Vista).
* Networks – in home such as File Sharing, [printer sharing] etc.
* Expertise in home user Router/Firewall setup and configuration (Linksys, Netgear, Iogear, etc).
* Proficient in using Imaging/Audio software.
* Capable of taking ownership of PC problems and resolving the issue.
* Outstanding customer service and communication skills.
* MCP or Microsoft Office Specialist Certifications preferred.
* Fluent in English.
Must have Windows XP
Free hard drive space: 30GB
High speed Internet: 2000kbps constant clear download speed minimum
Minimum of 1GB RAM (2GB RAM preferred)
Screen resolution: 1024x768
USB phone headset
We are based in California and our headquarters are located in Westlake Village, just outside of Los Angeles. We specialize in providing remote technical support to our customers throughout the US and the United Kingdom.
First and last excellence in customer service
We aim to create a culture that fosters the highest level of honesty, integrity and straightforwardness in all our dealings. We will achieve this objective with our customers and tech support agents through fair dealing, transparent communications and a dedication to managing and honoring not only the letter of our agreements, promises and undertakings but, crucially through our dedication to honoring the spirit and expectations created by them.
Kaizen is the cornerstone of the company. From Japanese, the literal translation of kaizen is: "to become good through change." At its most basic, the concept of Kaizen is explained as the restructuring and organizing of every aspect of a system to ensure it remains at peak.
|
|
|
|